Terms & Conditions

1. Reservation Confirmation

A booking is confirmed only after receiving a deposit payment and a written confirmation email from Solvo Tours and Safaris. Quotations are valid for 14 days unless otherwise stated.

2. Deposit and Payment

A 30% deposit is required to secure your reservation. The balance (70%) is payable before arrival or on the first day of the safari, unless otherwise agreed in writing. Once the deposit is received, Solvo Tours & Safaris proceeds to secure accommodations, park permits, transport, and other services.

3. Accepted Payment Methods

• Bank Transfer (local or international)
• Credit/Debit Cards (Visa, MasterCard)
• PayPal
• Mobile Money (M-Pesa, Airtel Money)

4. Pricing and Currency

All prices are quoted in US Dollars (USD) or Kenya Shillings (KSHS) unless stated otherwise. Rates are subject to change due to fluctuations in park fees, taxes, or fuel prices, but Solvo will notify clients before confirming adjustments.

1. Client-Initiated Cancellations

• 60 days or more before travel: 90% refund of total cost.
• 30–59 days before travel: 70% refund.
• 15–29 days before travel: 50% refund.
• Less than 14 days: No refund (cancellation fees apply).

2. No-Show Policy

No refund is provided for no-shows or unused portions of booked services.

3. Company-Initiated Cancellations

In case of unavoidable circumstances (natural disasters, political unrest, etc.), Solvo will offer an alternative itinerary or a full or partial refund, depending on the situation.

1. Visas & Passports

Clients are responsible for obtaining valid travel documents (passport, visa, vaccinations). Solvo can advise on visa processes but does not process applications.

2. Travel Insurance

Comprehensive travel and medical insurance is mandatory for all participants. Insurance must cover medical evacuation, trip cancellation, and loss of property.

1. Health Conditions

Travelers must disclose any pre-existing medical conditions prior to travel. Solvo reserves the right to decline participation if a client's health condition may compromise safety.

2. Behavior and Conduct

Clients are expected to behave responsibly and follow all park, camp, and guide regulations. Any misconduct or illegal activity may result in termination of services without refund.

3. Wildlife Interaction

Guests must follow guide instructions strictly during wildlife encounters. Feeding, touching, or provoking animals is strictly prohibited.

1. Company Responsibility

Solvo Tours and Safaris acts as an agent between clients and service providers (lodges, airlines, etc.). While we ensure quality and reliability, we cannot be held liable for delays, losses, or damages caused by third-party actions, weather, or unforeseen events.

2. Client Responsibility

Clients are responsible for adherence to travel regulations, timely payments, and honest disclosure of information.

3. Force Majeure

Solvo Tours and Safaris is not responsible for losses due to natural disasters, political unrest, pandemics, or any circumstances beyond our control.

1. Information Collection

We collect only the personal data necessary for booking and communication (name, email, contact number, passport details if required).

2. Use of Information

Your data is used solely for booking and operational communication, payment processing, and customer service and support.

3. Data Protection

All client data is stored securely and never sold, rented, or shared with unauthorized parties. We comply with Kenya's Data Protection Act (2019) and international data security standards.

4. Cookies

Our website uses cookies to improve user experience and website functionality. Users can adjust cookie preferences in their browser settings.

1. Filing a Complaint

Any complaint during a safari must be reported immediately to the guide or operations team for resolution. Post-trip complaints should be submitted in writing within 7 days of safari completion.

2. Resolution

Solvo aims to resolve disputes amicably. If unresolved, disputes will be governed by the laws of Kenya and subject to the jurisdiction of Kenyan courts.